FAQ

Unfortunately, this feature isn’t yet available.

FENSA is an independent, government-authorised scheme that ensures compliance with building regulations for replacement windows and doors in England and Wales. While we register your installation, FENSA issues the certificate directly and does not share a copy with us.

You can request a replacement certificate via https://www.fensa.org.uk using their address search tool. A small fee applies. Alternatively, contact FENSA directly on 0207 645 3700.

FENSA certification only applies to windows and doors. Conservatories are not covered under this scheme.

Absolutely. Please email [email protected] to let our Customer Engagement Team know the details. They’ll respond within 72 working hours.

Please email [email protected] to contact our Customer Engagement Team. They’ll be in touch within 72 working hours.

Please email [email protected] to report the issue. Our Customer Engagement Team will follow up within 72 working hours.

Yes. Please email [email protected] to notify our Customer Engagement Team. They’ll get back to you within 72 working hours.

Please email [email protected] to share the details with our Customer Engagement Team. They’ll advise on next steps within 72 working hours.

Yes, replacement copies cost £22 each. Please email [email protected] to request one. Our Customer Engagement Team will respond within 72 working hours.

Simply email [email protected] to submit your request. Each copy costs £22, and our Customer Engagement Team will follow up within 72 working hours.

The new owners will need to contact our Customer Engagement Team by emailing [email protected].

Please provide them with a copy of the guarantee. They should then contact our Customer Engagement Team by emailing [email protected].